Frequently Asked Questions
Everything you need to know about shopping for luxury pre-owned fashion at Designer Exchange.
How do you guarantee the authenticity of your items?
Every item at Designer Exchange undergoes a rigorous multi-point inspection by our team of expert authenticators. We verify stitching, hardware, date codes, and materials to ensure every piece is 100% genuine before it is listed.
What is the condition of the pre-owned products?
We use a standardized grading system ranging from 'Pristine' (never worn) to 'Good' (visible signs of wear). Detailed descriptions and high-resolution photos are provided for each item to highlight its specific condition.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. For your peace of mind, all shipments are fully insured and require a signature upon delivery to ensure your luxury purchase arrives safely.
What is your return policy for designer goods?
We offer a 14-day return policy for online purchases. Items must be returned in their original condition with all Designer Exchange security tags intact and attached to be eligible for a full refund.
Do you offer payment plans for high-value items?
Yes, we partner with several financing providers like Affirm and Klarna, allowing you to split your purchase into manageable monthly installments or pay in four interest-free payments.
Can I sell my designer bags and accessories to you?
Absolutely. You can request a quote online or visit one of our boutiques. We offer both direct buy-outs for instant payment and consignment options for higher payouts.